Return Policy

We want you to feel confident when shopping with Discover SKÖN. If you’re not completely satisfied with your purchase, our return policy makes it simple to request a return or exchange.

1. Eligibility

Returns are accepted within 15 days of delivery.

Items must be unused, unopened, and returned in their original packaging.

We are unable to accept returns for opened or used skincare products due to hygiene reasons.

2. How to Start a Return

To initiate a return, please email our Customer Care team at:

📧 skincare@discoverskon.com

Include the following details:

Your order number

The items you wish to return

The reason for your return

Our team will provide you with the return instructions.

3. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery.

Once your return is received and inspected, we’ll notify you about your refund or exchange.

4. Refunds

Refunds are processed within 10–14 working days after we receive your returned item.

Refunds will be issued back to your original payment method.

5. Shipping Costs & Duties

Shipping costs are non-refundable, unless the return is due to a faulty, damaged, or incorrect item.

We do not refund customs duties, import taxes, or any additional charges applied by your local authorities.

6. Subscription Products

Subscription cancellations must be requested before the next billing date.

Cancellations take effect at the end of the current billing cycle.

Please note: No refunds are issued for products already delivered under a subscription.

7. Need Help?

If you have any questions about your return, reach out to our Customer Care team anytime at:

📧 skincare@discoverskon.com

We’re here to make your SKÖN experience smooth

About Us

Raised on Medical-Grade... Rescued by Nature

My Story

I grew up inside medicine. My brother became a physician, my mother spent her career in hospitals, and I logged five years as a candy striper before going on to found and run my own medical supply company alongside a medical marketing agency. Medical-grade wasn't just a label to me — it was the standard I was raised to believe in.

But my own skin never agreed.

The very products I trusted most left it irritated, reactive, and worse off. So I turned to what the shelves called "natural" and "organic" — and found something equally disappointing. Gentler, perhaps. But not effective. It felt like a trade-off I shouldn't have to make.

That frustration sent me into three years of serious research. I wanted to understand how plant-based ingredients are actually formulated, sourced, and studied — not marketed, but proven. What I discovered changed everything.

Done right, natural ingredients aren't a compromise. They can outperform the harsh formulas I grew up around — without the damage, without the reaction, without the trade-off.

That discovery became SKÖN: Beautifully Strong.

— Donna Zaccour, Founder

Nordic Principle

Skön is built on a philosophy, not a place. Scandinavian beauty culture — especially in Norway — isn't about heavy routines or trends. It's built on restraint: the belief that healthy skin needs a few good ingredients, not many.

That's the principle behind every Skön formula. We don't chase long ingredient lists or synthetic shortcuts — we start with what skin actually needs. Clean, plant-based actives, backed by research, without the extras. For sensitive skin like mine, it's the only approach that ever worked.

Our Mission

SKÖN is built on empowerment — giving women the tools to care for themselves, feel confident, and embrace their strength.

That mission extends beyond the bottle. We're proud to partner with Rethreaded, an organization providing dignified employment to survivors of abuse. Because we believe self-care and lifting other women up go hand in hand.

Every product you purchase supports another woman's journey toward healing, independence, and hope.

Beauty as a force for good. That's why we do what we do.